Training

 

Customer Service, Team Building:

The course focuses on the managers who want to learn the importance of a good working team:

  • Back Ground Information - Selecting the employees, focusing on the background of the employee,  doing a personality test via Myers-Briggs Personality Test.

  • Selecting Your Employee - How to conduct a good interview, Legal aspects of the selection, evaluating a personality test to find the best fit, selecting the right person for the right position.
  • Training the Employee - Identify the training, explain the importance of training
  • Motivating your employee -- Identify the importance of motivation, Identify traits that are common in organizations with a strong customer service climate. Reinforce desirable behavior; follow guidelines when reinforcing your customer service team.

   Business Process Control:

The course mainly focuses on the management team, who are responsible to manage small or big projects.

  • Manage Decentralized Team -- For the managers who manage projects which are spread across different locations and have a need to create a single process of information transfer.
  • Streamline the Business Process - For rapidly growing organizations, there comes a time when management have to streamline the standards, Best Practices and Business Process become critical to track.
  • Critical Data - When managing big projects, many times the critical data gets lost, which leads to bad decisions.

   Statistical Process Control:

Statistical Process Control (SPC) is a method of monitoring, controlling and, ideally, improving a process through statistical analysis. Its four basic steps include measuring the process, eliminating variances in the process to make it consistent, monitoring the process, and improving the process to its best target value. Many times it is part of the Business Process Improvement.